Privacy Policy
Last Updated November 8th, 2024
This privacy notice for Advantage Insurance Advisors, LLC ("we," "us," or "our''), describes now and why we might collect, store, use, and/or share ("process") your information when you use our website or socials ("applications"), such as when you:
Visit our website at https://helpmeaia.com/, or any website, including our social media outlets, and virtual contact sites, of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, direct contact, completing consent to contact form, completing a Scope of Appointment “SOA” Form, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not browse our applications or complete our contact forms. If you still have any questions or concerns, please contact us at support@helpmeaia.com. Some of this content was generated with the assistance of artificial intelligence.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics below.
What personal information do we process? When you visit, use, or navigate our applications such as our website, we may process personal information depending on how you interact with us and our applications, the choices you make, the information you voluntarily provide, the pages you visit, and the features you select.
Do we process any sensitive personal information? We do not process sensitive personal information on our website but do as a part of our services for when you choose to enroll.
Do we collect any information from third parties? We do collect information from third parties.
How do we process your information? We process your information to provide, improve, and administer our applications, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations. SMS Text message opt-in data and consent are not shared with any third parties (including subsidiaries and affiliates).
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us via email at support@helpmeaia.com or calling 352-227-3393. We will consider and act upon any request in accordance with applicable data protection laws.
WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities from our applications, or otherwise when you directly contact us through these applications.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and our applications, the selections you make, and the features you enable or submit. The personal information we collect from this site may include the following:
names
phone numbers
email addresses
contact preferences
contact or authentication data
residential zip code
Sensitive Information. We do not process or collect sensitive information via our website. Sensitive information is only collected upon your consent when you are ready to move forward with enrolling into an insurance plan. The form of collection will be either in person, phone, or email with a Licensed Benefit Agent in your state.
Before we are able to collect sensitive information, we will have you sign a consent form (Scope of Appointment) before moving forward with your request. The personal information we may to complete an enrollment application may include the following:
Medicare Beneficiary Identifier (MBI)
Social Security Number
Date of Birth
Residential Address
Mailing Address (if different from residential address)
Household Income (For eligibility and extra help programs)
Current list of doctors
Current list of medications
Preferred Pharmacy
Information Automatically Collected
In Short: Information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our website.
The platform automatically collects certain information when you visit, use, or navigate our website. This may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, email address, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out at allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services which in this case means our website.
HOW DO WE PROCESS YOUR INFORMATION?
In Short: we process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations. respond to legal requests. and exercise. establish, or defend our legal rights.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. We may share or transfer your information with your consent to an insurance agent to service you. These transfers cannot be initiated without your consent. SMS Text message opt-in data and consent are not shared with any third parties (including subsidiaries and affiliates).
Business Partners. We may share your information with our business partners to offer you certain products. services. or promotions. We may share or transfer your information with your consent to a medical provider group to assist you in scheduling your first appointment or assist you with questions outside of our scope. Text message opt-in data and consent are not shared with any third parties (including subsidiaries and affiliates).
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar Tracking technologies to gather information when you interact with our website. Some online Tracking technologies help us maintain the security of our Services and site, prevent crashes, and fix bugs. We use analytics and performance cookies to collect information about how visitors interact with our site.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting, Remarketing with Google Analytics and Google Display Network Impressions Reporting. To opt out of being Tracked by Google Analytics across the Services, visit nttps://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Consent to contacts completed via our website, over phone, or in person, are valid 12 months from the submit date, however, you can opt out at any time by emailing us at support@helpmeaia.com or calling or texting us at 352-227-3393.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services at your own risk. You should only access the Services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using our website, you confirm that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If you become aware of any data we may have collected from children under the age of 18, please contact us at support@helpmeaia.com.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your consent to contact at any time.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us via email, text, or phone call using the contact information provided below.
Advantage Insurance Advisors
support@helpmeaia.com
352-227-3393
Opting out of Marketing and/or Promotional communications: You can unsubscribe from our marketing and promotional communications at any time by replying "STOP" to the SMS messages that we send, replying via email to OPT OUT of future contact and communications, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes if you are an existing client or agent. SMS Text message opt-in data and consent are not shared with any third parties (including subsidiaries and affiliates).
Advantage Insurance Advisors
support@helpmeaia.com
352-227-3393
Cookies and Similar Technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. If you have questions or comments about your privacy rights, you may email us at support@helpmeaia.com.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of Florida, Texas or New Jersey, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Categories of Personal Information We Collect
We have collected the following categories of personal information from our website in the past twelve (12) months:
Identifiers - YES
Contact details, such as real name, alias, postal address, telephone or mobile, contact number, unique personal identifier, online identifier, Internet Protocol address, and email address
Protected classification characteristics under state or federal law - NO
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
Commercial information - NO
Transaction information, purchase history, financial details, and payment information
Biometric information - NO
Fingerprints and voiceprints
Internet or other similar network activity - YES
Browsing history, page visits, and interactions within our website
Geolocation data - YES
Device Location
Audio, electronic, sensory, or similar information - NO
Images and audio, video or call recordings created in connection with our business activities
Professional or employment-related information - NO
Business contact details in order to provide you our Services at business level or job title, work history, and professional qualifications if you apply for a job with usInferences drawn from collected personal information - NO
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristicsSensitive personal information - NO
We have collected the following categories of personal information from our services in the past twelve (12) months:
Identifiers - YES
Contact details, such as real name, alias, postal address, telephone or mobile, contact number, unique personal identifier, online identifier, Internet Protocol address, and email address
Protected classification characteristics under state or federal law - YES
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
Commercial information - NO
Transaction information, purchase history, financial details, and payment information
Biometric information - NO
Fingerprints and voiceprints
Internet or other similar network activity - YES
Browsing history, page visits, and interactions within our website
Geolocation data - YES
Device Location
Audio, electronic, sensory, or similar information - YES
Images and audio, video or call recordings created in connection with our business activities
Professional or employment-related information - NO
Business contact details in order to provide you our Services at business level or job title, work history, and professional qualifications if you apply for a job with usInferences drawn from collected personal information - YES
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristicsSensitive personal information - YES
Medicare Beneficiary Identifier (MBI), Social Security Number, Date of Birth, Residential Address, Mailing Address (if different from residential address),
Household Income (For eligibility and extra help programs), Current list of doctors, Current list of medications, Preferred Pharmacy
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the following contexts
Receiving help through our customer support channels;
Completing a consent to contact form
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information needed to provide our Services or for 10 years as required by the Centers of Medicare and Medicaid Services CMS.
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects profiling")
How to Exercise Your Rights
To exercise these rights, you can contact us by emailing us at support@helpmeaia.com or by calling 352-227-3393.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain us state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@helpmeaia.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
MEDICARE DISCLAIMER
Advantage Insurance Advisors LLC "AIA" is an independent insurance agency that does not represent nor is endorsed by CMS or Medicare. Se habla Espanol. AIA complies With CMS guidelines and does not discriminate on the basis of race, color, national origin, age, disability, or sex. For accommodation of persons with special needs at meetings call 352-227-3393 or TTY 711. For plan specific information a licensed benefit consultant can set future appointments. Per CMS guidelines a scope of Appointment (SOA) is required 48 hours prior to your scheduled appointment. By completing our contact form, you agree to be contacted by a licensed benefit consultant, via call, text, mail, and/or email, to discuss health coverage and/or additional assistance options. This is a solicitation for insurance, there is no obligation to enroll. All services and appointments are at no cost. You can opt-out at any time by calling 352-227-3393 (TTY 711). Opting out will not impact your ability to receive services. There is no obligation to enroll and all information is at no cost. We do not offer every plan available in your area. Currently we represent 11 organizations which offer 927 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options. Our agency is licensed to sell in: Florida, Georgia, New Jersey, Pennsylvania, Tennessee, and Texas.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice. you may email us at support@helpmeaia.com, call or text us at 352-227-3393, or contact us by post at:
Advantage Insurance Advisors, LLC
231 Citrus Tower Blvd, Clermont, FL 34711