Advantage Insurance Advisors
SMS Terms & Conditions

1. Program Description: We are an insurance agency that sells various health insurance products to individuals and are also responsible for the oversight of field agents and agencies. We support various channels which can include; individuals seeking health insurance, agents/agencies who seek support. Our daily operations include a mix mode of outbound alerts, updates, and support responses which can include Public Service Announcements, Customer Care for clients and agents/agencies, Marketing for agents, and Account updates for clients and agents/agencies.

   Clients/Prospects: We support individuals 18 years or older with health insurance consultations and quotes, enrolling into insurance plans, and applying with extra assistance programs. Once enrolled, we assist clients with any questions and concerns for their policy. For clients, the majority of our SMS outbound communications are personalized on a one-on-one basis. Bulk messages are rare and only used when multiple parties are impacted; example adjusted office hours, AEP reminder, or health plan updates that impact all enrollees with that policy.
   
   SMS messages include:

   - Responding to customer support inquires
   - Setting up appointments and/or appointment reminders
   - Enrollment progress and post enrollment action items
   - 30/90/180 Check-ins to ensure you are satisfied with and have no concerns or issues with your existing policy
   - Critical updates as it relates to your health insurance policy
   - Critical updates as it relates to the extra assistance programs you are enrolled in
   - Updates on office closures and/or adjusted office hours
   - Annual Enrollment Period Reminder
   - Holiday greetings and birthday messages
   - Local event notices and reminders
   
   Health Insurance Agents: Our agency is also responsible for the oversite of our downline entities, which include licensed health insurance agents and agencies. Operations for our agent/agencies channel includes marketing support, contracting support, training, compliance support, auditing, and recruiting independent agents and agencies. Our FMO ensures that agents are informed on all updated industry policies, procedures, events, compliance, and health carrier updates. We also recruit agents and agencies to join our FMO. The majority of our communications with our direct agent/agency channel include bulk messages due to the nature of our industry. There is unanticipated mass policy and industry changes almost weekly the scope of which extends to federal, state, health plan, local events, and license alerts and updates.
   
   SMS messages include:

   - Responding to agent support inquires
   - Setting up appointments and/or appointment reminders
   - Onboarding progress and license/appointment action items
   - Critical updates as it relates to federal, state, health plan, and industry
   - Compliance Updates and Reminders
   - Advantage Insurance Advisors FMO Agency Updates and Announcements
   - Event Invites and Reminders (Marketing, Seminars, Events)
   - Updates on office closures and/or adjusted office hours
   - Holiday greetings and birthday messages
   - Recruiting Invitations

2. Frequency: Message frequency will vary.

3. Opt-out: You can cancel SMS service at any time. Just reply STOP. Once you reply STOP to us, we will send a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and text your preferred office number with the message START and we can send SMS messages to you again.

   AIA Clermont Office: 352-227-3393 (For individuals and families needing help with their health coverage)
   AIA Ocala Office: (352) 629-5222 (For individuals and families needing help with their health coverage)
   AIA St. Cloud Office: (321) 945-8153 (For individuals and families needing help with their health coverage)
   AIA Agent Direct Line: (407) 237-9510 (For agents and agencies only)

4. Help: If you are experiencing issues with the messaging program you can reply with the word HELP for more assistance, or you can get help directly at support@helpmeaia.com.

5. Interruption: Carriers are not liable for delayed or undelivered messages.

6. Cost: As always, message and data rates may apply for any messages exchanged with this number. If you have any questions about your text or data plan, contact your phone provider.

7. Privacy: If you have any questions regarding privacy, please read our privacy policy here.